🔒 Privacy Policy

👋Welcome & Our Commitment

At JM-ideal (JML Electric Appliance Ltd), we deeply respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.jmideal.cn or use our services.

📝1. Information We Collect

Information You Provide Voluntarily

• Contact information: Name, email address, phone number, WhatsApp number when you fill out inquiry forms or contact us
• Business information: Company name, country, city, business type when you request quotes or catalogs
• Product interests: Products you are interested in, quantity requirements, specific specifications
• Message content: Any information you include in your messages to us

Information Collected Automatically

• Device information: Browser type, operating system, screen resolution, device type (mobile/desktop)
• Usage data: Pages visited, time spent on pages, click patterns, referring URLs
• Approximate location: Country/region based on IP address (we do NOT collect precise GPS location)
• Cookies: Basic cookies for website functionality and analytics (see Section 5)

Information We Do NOT Collect

• We do NOT collect credit card or payment information (all payments are handled via bank transfer or secure payment gateways)
• We do NOT collect precise GPS location data
• We do NOT collect information from children under 16 (our services are intended for business customers)
• We do NOT scan or read your device files or personal data beyond what is necessary for website functionality

🎯2. How We Use Your Information

We use your information only for the following legitimate business purposes:

• Respond to inquiries: To answer your questions, provide product quotes, and share catalogs
• Process orders: To process purchase orders, arrange shipping, and provide after-sales support
• Customer service: To provide technical support, warranty service, and troubleshooting assistance
• Product updates: To inform you about new products, special offers, and industry news (only if you have opted in)
• Website improvement: To analyze website usage patterns and improve user experience
• Security: To protect against fraud, unauthorized access, and ensure website security
• Legal compliance: To comply with applicable laws, regulations, and legal requests

🤝3. How We Share Your Information

We respect your privacy and limit information sharing to the following circumstances:

With Your Consent

• We will share your information with third parties only when you explicitly request us to do so (e.g., sharing your contact with a logistics partner for shipping)

Service Providers

• Shipping & logistics: We share necessary shipping information with freight forwarders and logistics companies to arrange delivery
• Email services: We use secure email service providers to send you responses and updates
• Website hosting: Our website is hosted on GitHub Pages with Cloudflare CDN for performance and security

Legal Requirements

• We may disclose information if required by law, court order, or government regulation
• We may disclose information to protect our rights, property, or safety, or the rights, property, or safety of others

We Do NOT Share With

• Advertisers or advertising networks
• Data brokers or data resellers
• Third-party marketing companies
• Any entity for purposes unrelated to our business relationship with you

🔒4. Data Security

We implement industry-standard security measures to protect your personal data:

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using HTTPS/SSL
• Secure Hosting: Website hosted on GitHub Pages with Cloudflare CDN, providing DDoS protection and security patches
• Access Control: Only authorized JML personnel have access to customer data, and access is limited to what is necessary for their role
• Data Minimization: We only collect information that is necessary for providing our services
• Regular Reviews: We regularly review our security practices and update them as needed

While we strive to protect your personal data, please note that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.

🍪5. Cookies & Tracking

We use minimal cookies to ensure website functionality. We do NOT use cookies for advertising or behavioral tracking.

Cookies We Use

• Essential cookies: Required for basic website functionality (e.g., remembering your language preference)
• Analytics cookies: Anonymous, aggregated data about website usage (e.g., page views, bounce rate) to help us improve the site

Third-Party Services

• Cloudflare: Provides CDN, DDoS protection, and security. May use cookies for security purposes.
• GitHub Pages: Website hosting service.
• WhatsApp: When you click WhatsApp links, you are redirected to WhatsApp's service. Their privacy policy applies.
• FormSubmit: Handles inquiry form submissions securely.

Managing Cookies

You can control and/or delete cookies as you wish through your browser settings. You can delete all cookies already on your device, and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site.

⚖️6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

• Inquiry data: Retained for up to 3 years from last contact, to maintain customer relationship history
• Order data: Retained for up to 7 years as required by accounting and tax regulations
• Website analytics: Aggregated, anonymized data retained indefinitely; individual user data deleted within 26 months
• Marketing communications: You can opt out at any time by clicking "unsubscribe" in emails or contacting us directly

When data is no longer needed, we securely delete or anonymize it in accordance with applicable laws and our data retention policies.

👤7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your personal data, subject to legal obligations
• Right to Restrict Processing: You can request restriction of processing under certain conditions
• Right to Data Portability: You can request transfer of your data to another organization
• Right to Object: You can object to processing of your data for direct marketing purposes
• Right to Withdraw Consent: You can withdraw previously given consent at any time

To exercise any of these rights, please contact us at jmlhomeappliance@gmail.com or via WhatsApp at +86 133 1839 3556. We will respond to your request within 30 days.

🌎8. International Data Transfers

As an international business, your data may be transferred to and processed in countries other than your own. We are based in China (Foshan, Guangdong), and our service providers may be located in various countries.

When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

• Using standard contractual clauses approved by relevant authorities
• Ensuring recipients provide adequate protection for your data
• Limiting data transferred to what is necessary

📞9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We take privacy concerns seriously and will investigate and respond to any complaints or concerns promptly.

📜10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date below.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.